Shipping policy

Thank you for shopping with Dream Creations. We strive to provide the best shopping experience for our customers, which includes fast, reliable shipping. Please review our shipping policy below:

1. Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays). You will receive an email notification once your order has shipped. Please note that orders placed after 3:00 pm Mon-Fri business days will be processed the next business day.

2. Shipping Rates & Delivery Times

We offer several shipping options, and shipping costs are calculated at checkout based on the weight and destination of your order. Estimated delivery times are as follows:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Express Shipping: 1-2 business days
  • International Shipping: 7-10 business days (varies by country)

Note: Delivery times are estimates and may vary due to factors such as weather, customs processing, and other logistical issues.

3. Shipping Carriers

We use trusted shipping carriers such as UPS, FedEx, DHL, and USPS to ensure your order arrives safely and on time. You will receive tracking information once your order has been dispatched.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track your package on the carrier's website.

5. International Shipping

We currently offer international shipping to the following countries: Canada and Mexico. Please note that customers are responsible for any customs duties, taxes, or additional fees imposed by their country.

6. Address Accuracy

Please ensure that the shipping address you provide is complete and accurate. We are not responsible for delays or lost packages due to incorrect address information. If you notice an error in your shipping details, please contact us immediately at decoraciones.fernando3@gmail.com to update your order.

7. Shipping Restrictions

Some items may have shipping restrictions based on size, weight, or local regulations. If there are any issues with shipping your order, we will notify you as soon as possible.

8. Damaged or Lost Packages

If your package is lost or damaged during transit, please contact us immediately at decoraciones.fernando3@gmail.com. We will work with the carrier to resolve the issue and ensure that you receive your order in good condition.

9. Returns & Exchanges

For information on returns and exchanges, please refer to our Return Policy.

10. Customer Support

If you have any questions about shipping, please don’t hesitate to reach out to our customer support team at decoraciones.fernando3@gmail.com  or (714-716-7878). We’re happy to assist you!